Penny Bruce is a Member of The Association of Master Upholsters & Soft Furnishers having passed their rigorous assessment procedures.
The Association of Master Upholsterers & Soft Furnishers was founded in 1947, making it one of the oldest associations in the furniture industry. Its membership comprises craft upholsterers, upholstered furniture manufacturers, chair frame manufacturers, soft furnishing retailers and contractors and others associated with the craft of upholstery. (Soft furnishing is traditionally encompassed within the skills range of the traditional upholsterer.)
Membership totals in excess of 600 member companies employing numbers between 1 and 120. Members are located all over the UK from the North of Scotland to the deep South West of England. Membership has also been established in Northern Ireland and Eire .
Members include curtain makers, drapery specialists, track fitters, loose cover makers, quilters and others engaged in or associated with the craft of soft furnishing. Craft members are admitted only after a strict assessment process including an on-site visit. All members are required to adopt and adhere to a strict code of practice before they are permitted to use the logo.
The code is intended to reassure consumers that when dealing with a Member of the AMUSF they can expect that certain undertakings will be made in respect of quality and service.
Consumers who deal with members of the AMUSF will be able to engage the services of a Member in the knowledge that they are approved, capable of undertaking the work to a high standard and are covered by public liability insurance.
Additionally, consumers can be further reassured that in the unlikely event of a contract not being completed to their satisfaction, the Association has in place procedures for addressing complaints.
All members subscribing to the code are assessed for quality.
Insurance - All members subscribing to the code are required to hold current public liability insurance.
Estimate/Quotations - All members issue detailed estimates indicating full details of the work to be undertaken and the total price to be paid.
Information - Members keep consumers advised of progress and any issues that arise.
Deposits/Payments - Details relating to deposits and final payments are clearly identified.
Delivery Dates - Estimates are provided at the outset but members cannot be held responsible for delays beyond their control.
Delays - Members are obliged to keep consumers informed of any delays which might affect delivery.
Specifications - Specifications are included in the quotation: fabric, lining, finishes etc.
Customers own materials - The code defines the responsibilities of the parties with regard to customers own materials. In short, if a consumer supplies their own material the responsibility for quality and performance lies wholly with the consumer.
Customers own specifications - Where consumers provide their own specifications the code states that the responsibility lies with the consumer. This includes measurements provided by the customer.
By far the most common complaints received relate to contractual disputes where consumers claim they have not received what they ordered. Written contracts, estimates or quotations ensure that all parties know exactly what is to be supplied, when and at what cost. If any dispute does arise the Association provides an expert and impartial mediation and arbitration service.